CUSTOMER CARE
Welcome to our FAQ page! Here, you'll find answers to some of the most common questions about our online store. From details on ordering and shipping to information about returns and product care, we've covered all the essentials to help make your shopping experience as smooth and enjoyable as possible.
Whether you're curious about payment options, tracking your order, or our sustainability practices, you can easily navigate through this page to find the information you need. If you can't find the answer you're looking for, please don't hesitate to reach out to our friendly customer support team. We're here to assist you!
Have any questions or concerns?
We’re always ready to help!
Call us at
561-295-4333
or send us an email to:
RETURNS
We do accept Returns & Exchanges as all orders are made to order, Please contact us if there was a problem with your order.
FAQ
How do I place an order?
Here's a simple step-by-step guide to help you place an order from our online store:
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Browse Our Collection: Start by exploring our wide range of products. You can use the search bar or navigate through the categories to find exactly what you’re looking for.
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Select Your Product: Click on the product you're interested in to view more details. Here you can see product descriptions, available sizes, colors, and other important information.
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Choose Your Options: Select the size, color, and quantity you desire. Some products may have additional customization options, so make sure to review all the choices available.
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Add to Cart: Once you've made your selections, click the ‘Add to Cart’ button. You can continue shopping if you want to add more items to your cart.
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Review Your Cart: Click on the cart icon to review your selections. Here you can make changes to your order, remove items, or adjust quantities.
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Proceed to Checkout: If you're satisfied with your selections, click ‘Proceed to Checkout’. You will be asked to enter your shipping information. If you are a returning customer, you can log in to your account to use saved information.
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Enter Payment Information: Choose your payment method and provide the necessary payment details. Our site is secure, ensuring that your personal and financial information is protected.
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Confirm Your Order: Review all the information you have entered, including your shipping details and order summary. Make sure everything is correct.
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Place Your Order: Click ‘Place Order’ to complete the transaction. You will receive a confirmation email with your order details and a receipt.
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Track Your Order: Once your order is shipped, we will send you a tracking number via email so you can monitor its progress.
If you need any assistance during the ordering process, our customer service team is always available to help. Happy shopping!
Payment and Shipping
Security: Your security is our priority. All transactions are encrypted with the latest SSL technology to ensure your personal and payment details are protected.
Shipping Information
Domestic Shipping:
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Standard Shipping: Typically takes 3-5 business days.
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Expedited Shipping: Available for an additional fee, gets your items to you within 1-2 business days.
Shipping Costs:
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Shipping costs are calculated based on the weight of your order and the shipping method selected. These will be displayed at checkout before you complete your order.
Order Tracking:
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Once your order is shipped, you will receive an email with a tracking number. Use this number on our website to track the delivery status of your order.
Additional Information:
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Handling Time: Orders typically ship within 1-2 business days from the time they are placed.
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Packaging: All items are securely packaged to ensure they arrive in perfect condition.
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Customs and Duties: International orders may be subject to customs fees or duties. These are the responsibility of the customer and are usually collected upon delivery.
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We aim to provide a smooth and convenient shopping experience, from secure payment options to efficient shipping. If you have any questions or need further assistance, please contact our customer support team.